Managing your account

To create an account on Haddletons Academy you need to purchase a course first and you can create your account within the checkout process.

If your organisation has purchased a course on your behalf, the group leader will be able to setup your account for you.

If you have requirements for 100 user accounts please contact us to discuss your requirements.

You can login to your account at anytime with your email and password, follow the steps below to login:

  • Click on the my account link
  • Enter your email and password
  • Click Login

If you forget your password you can request a password reset email.

Please be aware we have account security system in place, if you attempt to login to your account with an incorrect password more than 5 times you will be locked out of the system for 20 minutes. Any further attempts will result in an IP ban. If this happens please contact support with the following details:

  • The exact course title or course URL.
  • Your first and last name.
  • Confirmation / transaction id.

Logging out of your account

When logging out of your account you can click the link within the menu under your name.

You will be presented with a message “Are you sure you want to log out? Confirm and log out”, click the confirm and log out link which will log you out of your account.

Changing Password

You can change your password at any time from your account. To do this:

  • Log in to your account.
  • Select edit profile.
  • Enter your current password, your new password, re-type your new password, then click save changes.

Resetting Password

To reset your password, you can request a new password from the login page.

  • Navigate to my account.
  • Click lost your password.
  • Enter your email or username.
  • Click on Reset Password.
  • You will receive a link to create a new password via email.

If you do not receive the password reset email within 24 hours, please check your spam folder first and if you still haven’t received your reset email please our contact support team. Also we recommend that the [email protected] email is added to your safe sender list.

Under your account you have the ability to edit your profile. This is the same for a group leader.

The main profile section allows you to change your First Name, Last Name and Display Name. Your Display Name is what will be shown when using your account.

When changing any of these sections you will need to click save changes to update your profile.

You can change your email address for login at any time. To change your email address you will need to login to your account first.

  • Click on your name and then edit profile.
  • Change the current email address.
  • Click Save changes.

If you have any issues with changing your email address please contact our support team.

You can change your billing address at any time. To change your billing address you will need to login to your account first.

  • Click on your name and then click my addresses
  • Click the edit button and change your billing address details.
  • Click save address.

If you have any issues with changing your email address please contact our support team.

When closing your Haddletons Academy account you will be permanently removing your enrolled courses, previous purchased courses and your account access. Once removed this cannot be restored.

We want you to be satisfied with your purchase if you have an issue with a course or would like to discuss please our contact support team to resolve this.

If you need to change your email address for an existing account you can login and change this from within your account.

To close your account you will need to please our contact support team with the following details:

  • First Name & Last Name.
  • Email Address.
  • Most recent transaction ID.

When purchasing a course from Haddletons you can pay securely with your credit or debit card. As part of the checkout process you can store your card details security for faster and easier checkout when purchasing future courses.

Saving your card information

If you wish to save your card information you can check the box “Save payment information to my account for future purchases”.

Purchasing a Course With a Saved Card

If you saved your card details during a previous purchase, you can use that card again during your next purchase without having to re-enter. When purchasing a new course you can select a new card in the checkout or add a new saved card. If you have more than one card saved  you can select which one you would like to use for the purchase.

Viewing and Deleting Cards in Your Account

If you’ve saved your cards you can add, view, and remove cards from their account within the payment methods section of your account

  • Select your name within the menu
  • Click on the payment methods
  • Click Delete button to remove it the card. (To make a payment a default method press the make default button.)
  • If you want to add a new card click the add payment method button and follow the process.

Credit Card Security

Haddletons Academy utilises a third party payment processors who are certified under the Payment Card Industry Data Security Standard (PCI DSS). We never store your full credit or debit card information on our systems.

Our payment processor is Stripe which means that all information is sent directly to their servers who then complete the transaction. Our payment processor will then provide us with a selected information such as last four digits of your card number to help us label your saved cards and understand your card choice.

Within the process our payment process provide us an encrypted generated ID called a ‘token’. This allows us to reference your saved card for future transactions. As this process is handled by our third party we do not store your card details we only store the token. Your card details can not be obtained from your account when logged in and there is no way for a third party to reverse-engineer a token ID to obtain the credit card information.

Haddletons has security system in place to keep your account secure but we recommend several tips to help you protect your account.

Using Strong Passwords

We recommend using a strong and unique password for your account. Remember to make sure that your password is strong follow these tips:

  • Ensure the password you use is something you can easily remember and not something you have used before.
  • Don’t use any words you use on your social media accounts within your profile settings or utilise any personal details like your birthday.
  • Use uppercase letters or additional characters (!, #, & etc) in your password, as this makes guessing a password much more difficult.

Change your password regularly

We recommend changing your password on a regular basis, this could be something you do monthly.

Recommendations on keeping your account secure

There are also other ways on keeping your account secure as well as using a strong and unique password these are:

  • Always logout of your account when using a public or shared device.
  • Do not write down or share your account credentials with others.
  • Ensure you are logging on to your website using the domain
  • Don’t use the same password for each website you have an account with.

Contact Us

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