You can login to your account at anytime with your email and password, follow the steps below to login:
Click on the my account link
Enter your email and password
If you forget your password you can request a password reset email.
Please be aware we have account security system in place, if you attempt to login to your account with an incorrect password more than 5 times you will be locked out of the system for 20 minutes. Any further attempts will result in an IP ban. If this happens please contact support with the following details:
The exact course title or course URL.
Your first and last name.
Confirmation / transaction id.
Logging out of your account
When logging out of your account you can click the link within the menu under your name.
You will be presented with a message “Are you sure you want to log out? Confirm and log out”, click the confirm and log out link which will log you out of your account.
You can change your password at any time from your account. To do this:
Log in to your account.
Select edit profile.
Enter your current password, your new password, re-type your new password, then click save changes.
To reset your password, you can request a new password from the login page.
Navigate to my account.
Click lost your password.
Enter your email or username.
Click on Reset Password.
You will receive a link to create a new password via email.
If you do not receive the password reset email within 24 hours, please check your spam folder first and if you still haven’t received your reset email please our contact support team. Also we recommend that the firstname.lastname@example.org email is added to your safe sender list.
When purchasing a course from Haddletons you can pay securely with your credit or debit card. As part of the checkout process you can store your card details security for faster and easier checkout when purchasing future courses.
Saving your card information
If you wish to save your card information you can check the box “Save payment information to my account for future purchases”.
Purchasing a Course With a Saved Card
If you saved your card details during a previous purchase, you can use that card again during your next purchase without having to re-enter. When purchasing a new course you can select a new card in the checkout or add a new saved card. If you have more than one card saved you can select which one you would like to use for the purchase.
Viewing and Deleting Cards in Your Account
If you’ve saved your cards you can add, view, and remove cards from their account within the payment methods section of your account
Select your name within the menu
Click on the payment methods
Click Delete button to remove it the card. (To make a payment a default method press the make default button.)
If you want to add a new card click the add payment method button and follow the process.
Credit Card Security
Haddletons Academy utilises a third party payment processors who are certified under the Payment Card Industry Data Security Standard (PCI DSS). We never store your full credit or debit card information on our systems.
Our payment processor is Stripe which means that all information is sent directly to their servers who then complete the transaction. Our payment processor will then provide us with a selected information such as last four digits of your card number to help us label your saved cards and understand your card choice.
Within the process our payment process provide us an encrypted generated ID called a ‘token’. This allows us to reference your saved card for future transactions. As this process is handled by our third party we do not store your card details we only store the token. Your card details can not be obtained from your account when logged in and there is no way for a third party to reverse-engineer a token ID to obtain the credit card information.