Troubleshooting

If you have bought an online course it will show up within your courses dashboard, if the course doesn’t appear please check the following:

Did you receive a confirmation email on purchase?

When purchasing an online course with Haddletons you have to create an account in your first purchase or login into your account when purchasing more courses. Please ensure that you have bought the online course with the same email account you registered and received a confirmation email. Be sure to check your Junk mail folder for your confirmation email.

If you never received a confirmation email, this could indicate you purchased with a different email address or that the purchase wasn’t completed. please check your bank information to verify your purchase.

Did you enter your email address correctly?

Sometimes if a confirmation email was not received it can be when an email address is entered incorrectly. E.g. ‘peter@example.com’ you could enter ‘peter@example.co.uk’. Please double check your mail folders and ff you did not receive a confirmation email please contact our support team with the following details:

  • The exact course title or course URL.
  • Your first and last name.
  • Course purchase date.
  • Confirmation / transaction id.
  • Cardholders name.

Are you part of a group organisation purchase?

If your course was purchased as part of an organisational purchase please contact the person within the organisation who purchased the online course to check access has been provided for the course.

If you’re still unable to find your missing course

Please contact support with the following details:

  • The exact course title or course URL.
  • Your first and last name.
  • Course purchase date.
  • Confirmation / transaction id.
  • Cardholders name.

If you are having trouble with using one of our online courses or cant progress to the next module, please contact our support team with the following information:

  • Screenshot of the issue.
  • The exact course title or course URL.
  • Your first and last name.
  • Course purchase date.
  • Confirmation / transaction id.

Please be aware we will never ask you for your login details.

Some of our online courses contain a final exam for you to pass and obtain your certificate.

If you have receive the following error “Please go back and complete the previous lesson.” Please check the following:

  • Each lesson is marked complete. Each part of the course will be highlighted green and receive a green tick next to the lesson & topic when completed.
  • You have passed each individual quiz within the relevant lesson.

If the message stills appears Please contact support with the following details:

  • The exact course title or course URL.
  • Your first and last name.
  • Course purchase date.
  • Confirmation / transaction id.

Contact Us

If you cant find the answer you are looking for we can help you.

Contact Support